Here's how we work, what you can count on from us, and the ground rules that keep things fair for everyone.
Last updated: August 2026
The terms below protect both of us — but here's what you get, every single time:
We appreciate 24 hours' notice if you need to cancel or reschedule, so we can offer the slot to someone else. That said, life happens — same-day cancellations are completely fine, with no fee.
Bookings should be placed by the vehicle's owner or someone authorized to approve the service.
We accept cash, Zelle, and Apple Pay. Nothing is collected up front. Payment is due in full at completion, once the work is done and you've seen the results.
Prices listed online are a starting point. Heavily soiled, oversized, or unusually dirty vehicles may cost more — but we'll always quote you the price before we start, never after.
Detailing results depend on your vehicle's condition. We'll always do our best, but some stains, odors, or damage may be permanent and cannot be fully removed.
We are not liable for pre-existing issues, including but not limited to worn or cracked trim, faded or peeling clear coat, loose parts, aftermarket modifications, delicate materials, or damage that already existed before we began.
Please remove cash, electronics, and personal items before we begin. We are not responsible for lost or damaged belongings left in the vehicle. We never handle personal items beyond what's needed to clean.
Loose trim, aftermarket add-ons, peeling window tint, and worn clear coat may react to cleaning. We handle every vehicle with care, but these are not our responsibility if they were already compromised.
Heavy pet hair, bodily fluids, mold, or biohazards may require our Works package or an additional fee. If so, we'll quote it before we start — never a surprise.
We use spot-free water for a clean, mineral-free finish. We are not responsible for water spots, dust, or issues caused by weather or the environment after we've left the site.
We bring our own water, power, and all equipment — you don't need to provide anything. If we need to move your vehicle to work safely, we may do so, with our cameras recording every time.
For rain or unsafe conditions, we may need to reschedule. There's no penalty to you for a weather reschedule.
We may decline or stop a job that is unsafe, or that goes beyond what was booked. We'll always be upfront if that happens.
Your satisfaction matters to us. Please raise any concern at the time of service, before we leave, so we can address it on the spot — our before-videos and on-site recordings document the final condition.
Refunds and re-details are offered at Snow Detailing's discretion for legitimate concerns raised at the time of service. We provide genuine, caring customer support — and we ask the same good faith in return.
We may photograph or film our work to share on Instagram and in reviews. We always keep license plates and personal information out of anything we post.
Arrival times are estimates. Traffic or a job running long can shift the schedule — if it does, we'll let you know.
Services are provided in California, and any disputes are handled locally. We may update these terms from time to time; the current version posted on this site is the one that applies.
Questions about any of this? We're happy to talk it through.
Call or Text 831-312-8933